运营方 Operator: KEEVAN FOOD MANUFACTURING PTE. LTD. (UEN 202550533C) · 网站 poxiaoman.com
关于我们 About Us
坡晓馒（PO XIAO MAN）是新加坡的南洋风味包点品牌，每日现包现蒸。您可在 poxiaoman.com 在线下单，自取或配送，并加入会员享储值与积分。PO XIAO MAN is a Singapore Nanyang-style bun brand, freshly hand-made and steamed daily. Order online at poxiaoman.com for pickup or delivery, and join membership for stored value & points.
付款 Payment
- 所有价格以新加坡元（S$）计，下单时以网站显示价格为准。All prices in SGD; the price shown at checkout applies.
- 订单在付款成功后方为确认，我们以 WhatsApp / 发票方式发送确认。An order is confirmed only after successful payment.
- 支持 PayNow 等电子支付；在线卡支付由 Stripe 处理，我们不存储您的完整银行卡号。PayNow and electronic payments accepted; card payments are processed by Stripe — we do not store your full card number.
取消与退款 Cancellation & Refund
食品为现做易腐商品，订单一经确认/制作通常不可取消或退款，除非商品存在质量问题。As freshly-made perishable food, orders generally cannot be cancelled or refunded once confirmed, except for quality issues.
- 如出现错漏或质量问题，请于取餐/收货后尽快通过 WhatsApp 联系我们，我们将合理补救（补做、换货或退款）。For errors or quality issues, please contact us via WhatsApp as soon as possible after pickup/delivery; we will remedy reasonably (remake, replacement or refund).
- 因顾客提供错误地址 / 电话导致的配送失败，运费不予退还。Delivery fees are non-refundable for failed deliveries due to incorrect address/phone.
- 已批准的退款将原路退回至原支付方式；以余额支付的部分退回您的会员储值余额。Approved refunds are returned via the original payment method; the portion paid by balance is returned to your membership stored value.
会员储值 Membership Stored Value
- 储值余额仅可用于在本店购买商品，属《支付服务法》下的单一用途储值（豁免项），非银行存款或可在他处使用的电子货币。Stored value is a single-purpose facility usable only for PO XIAO MAN's own products.
- 充值赠送的金额为促销赠额，与本金一并计入余额，仅可用于消费。Bonus credit is promotional and usable for purchases only.
- 储值余额（含本金与赠额）不可提现、不可转让、不计利息；有效期为自最后一次充值或消费起 12 个月。Non-withdrawable, non-transferable, no interest; valid 12 months from last top-up or use.
隐私（PDPA） Privacy
我们依新加坡《个人资料保护法（PDPA）》收集与使用您的姓名、手机号、（如登录）Google 邮箱、订单与配送地址，仅用于处理订单、管理会员储值与积分、发送必要通知。Under Singapore's PDPA, we collect your name, phone, Google email (if you sign in), order and delivery details solely to fulfil orders, manage membership and send notifications.
- 使用 Google 登录时，本应用仅读取您的姓名与邮箱，不访问其它 Google 数据，绝不出售您的信息或用于广告。
- 数据存储于 Cloudflare 边缘数据库（D1）；在线支付经 Stripe、订单通知经 WhatsApp（Meta）处理。我们不向无关第三方出售您的个人资料。
- 您可要求查阅、更正或删除个人资料、或撤回 Google 关联，请通过下方联系方式提出。
公司信息与联系 Company & Contact
- 运营公司 Operator: KEEVAN FOOD MANUFACTURING PTE. LTD.（UEN 202550533C）
- 网站 Website: poxiaoman.com
- WhatsApp: +65 9819 1786
- 隐私 / 数据请求 Privacy & data requests: dinggege125@gmail.com
本页为政策摘要，完整条款以下列文件为准；受新加坡法律管辖，如中英文有歧义以中文为准（仅供参考，不构成法律意见）。This page is a summary; the full documents below prevail. Governed by Singapore law.
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